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Réponse de CowboyHello Willem,
Thanks for your review.
We realize that unexpected flat tyres are super frustrating, especially on new bikes. We have witnessed how flat tyres have impacted our customers last year and regret the frustration caused among our community.
So, we were pleased to offer solutions to help our customers enjoy the ride with more confidence and less anxiety, while maintaining the sleek design, ride feeling and comfort of our tyres.
Existing customers have received Flat-Away™ tyre liners. Flat-Away is a felt tape, reinforced with DuPont Kevlar® fibre, to help improve tyre’s puncture resistance. We tested the performance of this product with Cowboy riders on the field and conducted rigorous “nail puncture tests” in a German test laboratory. We learned that an original Panaracer tyre, fitted with a Flat-Away liner, offers 5x more protection than a Panaracer tyre alone.
Then, we decided to equip our newer batches of bikes with other tyres that have the same level of resistance and appearance as our former tyres reinforced with liners. We are thus confident that the riding experience of all our customers will be as it is supposed to: fun and enjoyable. Punctures might still occur if you ride on a sharp piece of glass or approach a curb at high speed, as it would with any other e-bike too.
If you had any assistance issues, you can always get in touch with our support in the App. They will help you out as quickly as possible.
Did you know that you have the possibility to buy Cowboy mudguards?
If you don't prefer the ones we offer, you can always check our accessory list to see other compatible ones: http://bit.ly/Cowboy-AccessoryList.
The Cowboy Team